96 www.rnca.ca What do 211 users have to say? In provinces where customer satisfaction surveys were conducted: • 97% (96.6%) would call again or recommend 211 to a friend or family member; • 89% (88.5%) of callers received the referral they needed; • 95% of callers were either satisfied or very satisfied with the overall 211 service. 211 is for all people from all walks of life, seeking information about community and social services in their community or throughout the Province, either for themselves or for someone else.Whether you seeking home care support for an older adult, a teenager looking for job-seeking skills, a recent immigrant needing language and employment training, a person with disabilities determining which local or government services are available in your community or any other number of scenarios in which you are seeking information, 211 can help. Need help but don’t know where to start? CALL 211 211 is Canada’s primary source of information for government and community-based, non-clinical health and social services.The free and confidential service can be accessed 24 hours a day, in more than 150 languages, by phone, chat, text, and web. 211 helps connect people to the right information and services, making their pathway to care and resources a guided and trusted one. 211 is available by phone, chat, website, and text in different regions – dial 2-1-1 to connect to community services. You can trust 211 211 aspires to connect people with the appropriate information and services, enhance Canada’s social infrastructure, and enable people to fully engage in their communities. You do not have to give your name or personal details to ask for information. UnitedWay Centraide Canada and the 211 National Service Provider Network pride themselves in serving communities across Canada and upholding the highest ethical standards in our interactions and accuracy in our listings.
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